Existing customers invite their friends via different channels (Facebook, WhatsApp, SMS, email, etc.) to the loyalty club. That’s how you attract new customers through existing clients.
Ask your customers for feedback directly after an activity (e.g. purchase, visit,…).
Customers who give positive reviews will be forwarded directly to an external review site. Your reviews and ratings will improveand the increasing number of reviews will make your product more attractive to new customers.
If a review does not meet your expectations, you can immediately react and contact the customer: proper complaint management helps increase customer satisfaction.