We are happy to tell you what values our team is based on, where we come from and what visions drive us.
Our Mission
We believe that digitalisation creates new opportunities for companies to build stronger customer loyalty. Hence, we support companies with the smart use of digital technologies to design their individual customer loyalty program and to establish personal communication with their customers.
In this way, we strengthen businesses’ relationship with their clients and activate loyal customers as brand ambassadors.
Our Story
Founder Franz Tretter has already implemented the first projects in the direction of digital customer cards via contactless customer loyalty cards in 2013.
Together with the co-founders, they moved with development by integrating digital loyalty cards into existing apps. This was followed by the large-scale expansion to have more than 600 satisfied customers in 25 countries.
hello again combines expert knowledge from two companies: Szene1 and Runtastic. Through the community-building at Szene1 it has the know-how to implement emotions in the area of customer loyalty. In addition, it has the technical app-know-how thanks to the experience with the fitness-platform Runtastic.
Joint venture from the founders of Runtastic & Szene 1
In-depth product & development experience
Digital customer relationship since 2013
600+ loyalty projects in 25 different countries
The team behind hello again
Franz Tretter
CEO and Founder of hello again
With a technical background from the Higher Technical College Steyr and a Master in Online Media Marketing from the University of Applied Sciences in Krems, he laid the foundations of his future digital entrepreneurial activities. Franz already showed his talent in the field of community building at a young age: the then 17-year-old established the largest event platform in Austria, szene1.at (with 230 million page impressions also the largest web platform in Austria). He was CEO of Szene1 GmbH and director of Szene1 New Media AG for 13 years before he joined Runtastic as product manager alongside Florian Gschwandtner.
Together with his co-founders, he now offers hello again’s tailor-made loyalty apps with automated customer communication for companies.
Co-Founders
Michael Schöndorfer
CTO & Co-Founder
Michael is responsible for the area "mobile development" at hello again. Michael Schöndorfer previously worked for the indoo.rs company and led a team of 15 people.
Mario Pecile
CSO & Co-Founder
Mario was Director at UNGA Loyalty GmbH and supported clients in the customer loyalty area all over Europe. Afterwards, he was Head of Marketing & Advertising at REWE International AG and oversaw the company's sales management activities.
Sebastian Auberger
CIO & Co-Founder
Sebastian works in mobile development and is responsible for data security at hello again. He previously served in the Austrian Armed Forces in the field of cyber defence and won the European Cyber Security Challenge for the Armed Forces.
Human Resources
People are our passion!
Whether it is making our team members happy and caring about their future development or finding the right people for our growing team while offering a unique recruiting experience – our work revolves around people.
Marketing
Rich in creativity and cleverness
Our marketing team spreads the word about our know how in customer loyalty. It’s their mission, to provide our existing and potential customers with relevant information. That’s how companies achieve a head start and strengthen their customer relations.
Sales Development
It´s a match!
Our SDR team supports our loyalty specialists in finding new potential customers. They are the base for our sales success and therefore make a significant contribution to the growth and success of our company.
Loyalty Specialists
Leave it to the professionals – particularly when it’s about loyalty.
They know the market and present the perfect solution to the problem. With their passion and expertise they succeed in convincing and gaining new customers.
Fulfillment | Customer Success
One’s end is the other’s beginning.
Where the sales process ends the work for this team begins. Our customer success team makes sure that every customer experience is as unique as possible. The most important goal is always our client’s success. They not only help develop the optimal design of our loyalty app but offer continuous support to our clients even after project completion.
Development
This team takes care of the core of our company – our loyalty solution.
It´s all about innovation for this team. With creativity and know how they continuously optimize our integrated features to offer our clients a successful and easy-to-use solution.
Florian Gschwandtner has been an investor from the very beginning and is actively involved in the strategic orientation of hello again as a board member.
