Frequently asked questions
Below you will find answers to the most frequently asked questions about hello again's customer loyalty solution.
General questions.
Customer loyalty is crucial for companies of all sizes and industries because it will always be cheaper to retain regular customers than to attract new ones and turn them into loyal, returning customers. It refers to the development and establishment of long-term customer relationships in order to ensure the long-term success of the company. Acquiring new customers always involves higher costs and more effort than maintaining and developing existing customers.
With the spread of smartphones, customers expect digital offers and companies must respond to this in order to remain competitive. The introduction of a digital customer loyalty solution enables companies to strengthen customer loyalty, create individual incentives and use customer data for personalized offers. Satisfied existing customers are seen as valuable multipliers who can recommend the company's app to others.
There is a clear shift in shopping behavior from regional to predominantly online. In a highly competitive environment, it is crucial to be visible digitally and on mobile. Sending the right message through the right channels is essential, and a digital loyalty program enables effective communication via push, email or SMS in real time. Customers are automatically rewarded through incentives in your loyalty program and can exchange points for rewards, which strengthens loyalty to the company. The use of digital media enables centralized and real-time communication and storage of information.
It all depends on how available you are for us and how "big" the app should be. Normally and with quick feedback, the app goes live in 4-6 weeks.
It depends on how extensively you want to use the app. We have customers who spend 1-2 hours with the app every week and we have customers who do everything in less than 2 hours per year.
Our solution consists of a customized app and our CRM system (dashboard). This combination of an individualized app for your loyal customers and the underlying CRM system and dashboard for you as a company provides unique added value - and makes customer contact easier than ever before.
Our customer loyalty solution is available on all common stores, platforms & operating systems, including Android (Google Play Store) and Apple/iOS (Apple App Store).
Questions about data protection & data security.
In a data-driven world, those companies that have better customer data can address their target groups - whether existing customers or a new target group - better than other companies. Automatic data collection in their CRM or customer database automatically records data points such as preferences, purchases, ratings and much more, which provide the basis for personalized, segmented offers and communication.
Our product is of course 100% GDPR-compliant, and has to be because of the legal situation. However, we go one step further and banks also use our solution. All data belongs to your company as the owner of the app.
The entire power of data lies in your hands.
Questions about app features.
Each of our apps is individually adapted to the respective customer and the layout and design is created together with the customer. There are several format templates for this and the colors, images, fonts, etc. can also be mapped according to the customer's wishes.
Yes, we can digitize the current customer card and display it in the app. Our POS solution is ideal for this.
Yes, this is possible as a "web app".
Yes, they are native apps and not web apps.
Yes, via interface/plugin or import/export function.
If a reservation system is integrated online on the homepage, we can easily integrate this into the app.
Yes, either we also display the job advertisements on the homepage in the app (via web view), or using the contact form.
Yes.
You get points when you buy vouchers, but not usually when you redeem them. We can filter out voucher sales via the VAT class and not reward them, for example. Basically, we can implement this as desired.
The user first rates (e.g. for additional points) in the app and, if the rating is good, is asked whether he or she also wants to publish this rating on Google. In this way, he or she makes the rating twice.
Questions about pricing.
The price is made up of several individual components (number of customers, modules used, etc.), which is why we cannot quote ONE price - we will be happy to advise you in an individual consultation.