From 100 to 1,000 loyal customers in just three months
Increased customer frequency through personalized communication via app
of an existing customer loyalty program in just three months
Ordering system integration
incl. gamification integration for a unique user experience
The SOM Kitchen app is a complete success. With small, but all the more targeted marketing activities, SOM Kitchen achieved a big impact: within 3 months, the number of regular customers increased from 100 to 1,000, measured by app downloads. This increase was achieved by proactively promoting the app on POS materials such as table displays and flyers for take-away orders.
Such a remarkable development shows what is possible when a little time is invested in customer loyalty and was therefore also recognized with the hello again TOP APP AWARD 2021. The community can be contacted by SOM Kitchen at any time via push messages etc., which has a noticeably positive effect on the company's customer value and customer frequency. To express this in figures: Following the introduction of hello again's loyalty solution, customer frequency has already increased by 64% in the first half of the year via the app. Customers are delighted to receive great rewards and keep coming back to SOM Kitchen to enjoy the fresh, delicious food.
Chef | SOM Kitchen
Loyale Community als Schlüssel zum Erfolg
We were really surprised that we were able to build up a loyal community so quickly with the help of hello again. We are already looking forward to further cooperation!